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List of Phones Supporting Safaricom’s voLTE

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On Wednesday morning, Kenya’s telecommunication giant launched launched voice and video calls over its 4G network, popularly known as Voicer over LTE (VoLTE) and Video over LTE (ViLTE) allowing users to enjoy HD calls and video calls that are ultra clear with reduced background noise, making conversation more effective.

In addition to activating VoLTE and ViLTE on its network, Safaricom has also introduced a range of affordable VoLTE capable devices to the market, including the Neon Ray retailing at KES 3,999 and the Neon Nova at KES 5,999. All devices are immediately available at all Safaricom shops, Safaricom dealers, and Masoko.

Besides the two devices, VoLTE is also available on select Samsung, Nokia, Tecno, Itel and Huawei devices. Customers using these devices may need to update their device software to enjoy the service.

Below is a list of compatible phones;

  • Neon Ray, Neon Nova, Neon Lite, Neon Plus

Samsung Devices

  • Samsung S10, S10E and S10+
  • Samsung Note 8 and Note 9
  • Samsung S9 and S9+
  • Samsung S8 and S8+
  • Samsung S7 and S7 Edge
  • Samsung A9 2018, A7 2018, A8+, A6+
  • Samsung J8, J6+, J6, J4+, J4
  • Samsung A2 Core, A10, A20, A30, A50, A70, A80

Huawei Devices

  • Huawei Mate 10, Mate 10 Pro, Mate 20, Mate 20 Pro
  • Huawei Y5 lite, Y5 2019, Y6 2019, Y7 2019
  • Huawei P30, P30 Lite, P 30 Pro,
  • P 20, P 20 Lite, P 20 Pro

Nokia Phones

  • Nokia 3.1, Nokia 3.1 Pro,
  • Nokia 4.1, Nokia 4.1 Pro
  • Nokia 5.1, Nokia 5.1 Pro
  • Nokia 6.1, Nokia 6.1 pro
  • Nokia 7.1, Nokia 7.1 Pro
  • Nokia 8.1

Other devices

  • Itel A23s
  • Tecno Cammon 11

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What You Need To Know about Safaricom’s Voice over LTE (VoLTE) and Video over LTE (ViLTE)

VoLTE has better phone call quality that is three times better than 3G and six times better than 4G.

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Safaricom 4G users now have a reason to smile after the telco launched voice and video calls over its 4G network, popularly known as Voicer over LTE (VoLTE) and Video over LTE (ViLTE) on Wednesday morning.

The latest technology will enable subscribers to enjoy HD calls and video calls that are ultra clear with reduced background noise, making conversation more effective. The service is already available countrywide to any Safaricom customer with a VoLTE-supporting 4G device and a 4G enabled SIM Card, and will be offered at no additional cost compared to standard calls.

During the launch, Charles Kare, director consumer business at Safaricom noted that VoLTE has better phone call quality that is three times better than 3G and six times better than 4G.

“We are the first to bring this technology to East Africa. Our customers can now make quality voice and video calls without internet and at normal calling rates,’’ Kare said.

Safaricom 4G users stand at 45 per cent of its total subscribers and is set to push it to 80 per cent by March 2020

“Our 4G network currently covers 2000 towns across the country. We plan to increase this to 5000 towns or 80 per cent of our subscribers by March 2020,’’ Kare said.

Unlike previously where customers on 4G saw their data sessions slow down to 3G speeds when on calls, VoLTE users will enjoy the ability to simultaneously make calls and browse at 4G speeds.

Calls on VoLTE can be distinguished by the “HD Calling” symbol which appears when a VoLTE call is in progress. Customers can also tell when they are on VoLTE by the “VoLTE” symbol in their status bars. The technology also allows a customer to switch between voice and video calls during a VoLTE call, though video calls will only be possible if both the caller’s and receiver’s device support the technology.

Through the service, Safaricom is looking to meet rising demand for video calling which is being driven by increasing data and smartphone usage.

The company also sees an opportunity in businesses who stand to benefit from the improved call clarity, especially when making calls on the move or making conference and group calls over mobile phones. Safaricom also sees a demand for video calls among businesses, especially among small businesses who increasingly rely on mobile video for marketing and trading.

In addition to activating VoLTE and ViLTE on its network, Safaricom has also introduced a range of affordable VoLTE capable devices to the market, including the Neon Ray retailing at KES 3,999 and the Neon Nova at KES 5,999. All devices are immediately available at all Safaricom shops, Safaricom dealers, and Masoko.

Besides the two devices, VoLTE is also available on select Samsung, Nokia, Tecno, Itel and Huawei devices. Customers using these devices may need to update their device software to enjoy the service.

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Safaricom Unveils Fraud Intelligence Solution

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Telecommunications firm Safaricom on Tuesday launched International Mobile Subscriber Identity; a fraud intelligence solution that will assist financial service providers to protect their customers from fraud.

This is a tool that will enable digital lenders, insurance firms, banks, and micro-financiers to authenticate and verify mobile financial transactions conducted on their platforms.

“Through the years, we have developed in-house capabilities that have helped us cut down on attempted fraud incidences targeting our customers by more than 75 percent,” said Sitoyo Lopokoiyit, Safaricom’s Chief Financial Services Officer.

“Today, we are launching a solution that will provide these capabilities to our enterprise customers in the financial sector, empowering them to make more informed decisions when interacting with their customers in the digital space.”

With the rise in mobile money transactions, the latest trends in the industry highlight a corresponding increase in cyber-attacks on financial service providers as well as their customers.

The telco points out several benefits that will accrue to its corporate clients that the solution aims to help. They include enhancement of registration and onboarding of new clients, updating customer records and better designing of lending propositions.

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Thibaud Rerolle to exit as Safaricom’s CTO in July

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Safaricom CEO Bob Collymore (left) and the outgoing Chief Technology Officer Thibaud Rerolle during a past function in Nairobi. PHOTO | SALATON NJAU (Courtesy: Business Daily)

Thibaud Rerolle, Safaricom’s Chief Technology Officer, is set to leave the Kenyan telecommunication giant for a similar role at Vodafone Turkey. He is set to leave at the end of July 2019 according to an announcement made by Safaricom chief executive officer Bob Collymore.

Prior to joining Safaricom in December 2011, Thibaud worked with France Telecom where he gained 17 years experience in technical matters gained from the company in Europe, South America, Africa and the Caribbean. he served in Safaricom for 7 and a half years.

Thibaud has been responsible for leading Technology to deliver a digital network and connected services to ensure a superior customer experience (in charge of Network Planning & Design, Enterprise Technology, Digital IT, Converged Services and Home Solutions) at Safaricom, a role he has held for  7 years and y months. Some of his remarkable achievements include “leading the cross-functional team responsible for the relocation of our servers from Germany, bringing M-Pesa home in April 2015” says the Safaricom’s  CEO, Bob Collymore in a staff memo. The CEO also hailed Thibaud for his role in the launch of the most successful overdraft facility dubbed “Fuliza”.

“The relocation gave us better control of the platform and freedom to innovate around our customers’ needs, translating into the launch of revolutionary products such as M-Pesa Global and Fuliza…, Over the last four years Thibaud has sponsored and volunteered as the Technology Division’s 47-in-1 team captain, guiding a team of over 500 members of staff passionate about delivering education through technology in each of Kenya’s 47 counties,” said the CEO.

Thibaud, according to his LinkedIn profile, has 25 years international experience in the Telecom Industry. Leading technical roles in Eastern Europe, Western Europe, Africa, South America and Caribbean. He also describes himself as an Executive Coach (AoEC) coaching Internally & Externally.

Thibaud has a Bachelor of Sciences Degree in Telecommunications Engineering with a specialization in Networks from the prestigious Telecom ParisTech (ENST) and has also attended Prytanée National Militaire Prepatory School in France.

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