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List of Phones Supporting Safaricom’s voLTE

News Team

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On Wednesday morning, Kenya’s telecommunication giant launched launched voice and video calls over its 4G network, popularly known as Voicer over LTE (VoLTE) and Video over LTE (ViLTE) allowing users to enjoy HD calls and video calls that are ultra clear with reduced background noise, making conversation more effective.

In addition to activating VoLTE and ViLTE on its network, Safaricom has also introduced a range of affordable VoLTE capable devices to the market, including the Neon Ray retailing at KES 3,999 and the Neon Nova at KES 5,999. All devices are immediately available at all Safaricom shops, Safaricom dealers, and Masoko.

Besides the two devices, VoLTE is also available on select Samsung, Nokia, Tecno, Itel and Huawei devices. Customers using these devices may need to update their device software to enjoy the service.

Below is a list of compatible phones;

  • Neon Ray, Neon Nova, Neon Lite, Neon Plus

Samsung Devices

  • Samsung S10, S10E and S10+
  • Samsung Note 8 and Note 9
  • Samsung S9 and S9+
  • Samsung S8 and S8+
  • Samsung S7 and S7 Edge
  • Samsung A9 2018, A7 2018, A8+, A6+
  • Samsung J8, J6+, J6, J4+, J4
  • Samsung A2 Core, A10, A20, A30, A50, A70, A80

Huawei Devices

  • Huawei Mate 10, Mate 10 Pro, Mate 20, Mate 20 Pro
  • Huawei Y5 lite, Y5 2019, Y6 2019, Y7 2019
  • Huawei P30, P30 Lite, P 30 Pro,
  • P 20, P 20 Lite, P 20 Pro

Nokia Phones

  • Nokia 3.1, Nokia 3.1 Pro,
  • Nokia 4.1, Nokia 4.1 Pro
  • Nokia 5.1, Nokia 5.1 Pro
  • Nokia 6.1, Nokia 6.1 pro
  • Nokia 7.1, Nokia 7.1 Pro
  • Nokia 8.1

Other devices

  • Itel A23s
  • Tecno Cammon 11

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KCB M-Pesa to Be Unavailable for 5 Hours on Saturday Morning to Allow System Upgrade

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KCB M-pesa service will be unavailable this Saturday on a scheduled maintenance. The maintenance is set to take 5 hours starting 2am Saturday October 4 2019 to 7am same day.

“Due to a planned system maintenance KCB M-PESA services will be unavailable on Saturday 5th Oct from 02:00am – 07:00am. We apologize for the inconvenience.” read a text sent to the service subscribers on Friday night.

Throughout the period subscribers will not access any KCB Mpesa services.

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Michael Joseph, Transport PS Sells Their Safaricom Shares

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Safaricom’s founding chief executive Michael Joseph and Transport PS Esther Koimett have sold-off their shareholding in Safaricom.

In its annual report published on Wednesday, the telecommunications firm said Joseph and Esther, sold off all shares they held in the company in the course of the company’s financial year to March 2019.

The two both had 1.17 million shares and 517,600 shares respectively but these had come down to zero by end of its financial year in March this year.

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How to Activate Safaricom’s I Tried Calling You Service

Inversk Review

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We all know what happens if somebody calls us when we have either switched off our phones or are otherwise . Our callers are greeted instead by a recorded message: “sorry … samahani mteja hapatikani …” and we on the other hand remain unaware of this missed call until they do call us again.

To resolve these missed connections (as well as recover the unspent airtime), Safaricom introduced the Missed Call Alert service a few years ago. Similar services are also now available in both Telkom and Airtel Kenya.

When somebody calls us and you’re either unreachable due to poor network or have switched off our phone, our callers are greeted by a recorded message: “sorry … samahani mteja hapatikani …” On the other hand, we remain unaware of this missed call until they do call us again.

To resolve this, Safaricom introduced a FREE Missed Call Alert service a few years ago. The service sends an alert through a text message (SMS) to a person from a caller that tried calling them when they were unreachable.

The SMS also includes the time and date when that call was made. The message is usually as follows: “I tried to call at you at [time] on [date]. Please call back.”.

When activated, callers trying to reach you when your line is unavailable for different reasons are get a recorded message that informs them that the unreachable person will be notified of their attempt to call them followed by the option to leave the voicemail.

That new message is: “The person you have called is not available. We have notified them that you tried to call. If you wish to leave a voice message, then please do so after the tone.”

To activate this, follow the following instructions;
1. Go to your phone and dial the following activation code: **62*0722199199#
2. You should get a response with the message Succeeded.
activated

How to Deactivate the Missed Call Alert Service
1. Go to your phone and dial the following code: ##62#
2. You should then get a response with the message Succeeded.

In addition, callers will also be notified when you are available with a “You attempted to call me but I was not available. Please call me. Thank you.” message.

Should you want some people not to be notified when your line is switched on, Safaricom includes a blacklist feature (a whitelist would have been nice too) which allows you to add numbers that shouldn’t get the alert. This is invaluable as there are specific persons you may wish to not get the alert for various reasons. For example, a stalker that’s harassing you or when you’re running late on your rent and the landlord is having none of it.

Managing the Blacklist
1. In the Caller Notifier menu reply with 1 for Manage Blacklist.
manage blacklist
2. Reply with 1 to add a number to the blacklist, 2 to Remove a number or 3 to check numbers that are already in the blacklist.

Note:

  • You can only add Safaricom numbers to the blacklist. If you try adding a number from a different operator, you’ll get an Invalid choice error.
  • You can access the Caller Notify service directly by dialing *100*3*13# however this may take you to a different service should Safaricom update their listing in the future.

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