Faiba4G Users Vexed By Network Outage

This is an updated article from earlier reporting.

Faiba4G users across the country experienced a connection breakdown with their internet on Tuesday mid morning and early afternoon hours after their 4G devices and lines failed to connect to internet.  The first complaint was raised about 11am on Tuesday morning.

Complaints trickled on twitter from customers since mid-morning with tweets inquiring what the problem could be as they could not access internet using the Faiba app, MiFi devices.  “..apologies for the inconveniences caused. Kindly allow us to check and resolve.” Was the only response given to all inquiries. Airtime loaded to accounts via Mpesa could not work reflect on their accounts.

Efforts to reach Jamii Telecom during the outage could also not bear fruits as their customer service lines were also reported not to work.

The Tuesday morning incident follows a steady stream of complaints going back months of unreliable internet from the firm. Their selfcare portal was reported not to work over the weekend and restored on Monday.

Faiba, a product from Jamii Telecom, has long been touted as the best internet service provider through a dedicated 4G network in Kenya.

However, the product seems to lose favor with subscribers with complaints of long and frequent downtimes, sometimes lasting a few days and bad connection especially at night.

Jamii Telecommunication Limited (JTL) began operations in Kenya as a mobile service provider at the beginning of 2017.

The company subsequently launched Faiba 4G which offers services that include SMS, data bundles and free-on-net calls on condition that a subscriber has a valid data bundle.