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Stress Management At The Workplace

Inversk Review

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Majority of the working class experience stress more often than not. Statistics according to Sharon Melnick, a business psychologist, shows that modern workers are interrupted seven times an hour and distracted up to 2.1 hours a day. And four out of 10 people working in large companies are experiencing a major corporate restructuring, and therefore facing uncertainty about their futures. This may be why more than 40% of adults say they lie awake at night plagued by the stressful events of the day.

Causes of stress in offices are derived from financial breakdown, workload, incomplete assignments, scandals and crises among others.  What to do when stress arises

Track your stressors

Sit back and try and analyze what makes you get stressed up. Keep a journal for a week or two to identify which situations create the most stress and how you respond to them. Your response to them should be positive to avoid building up more stress.

Take Action

In most cases, we experience stress when we feel that situations are out of our control. When this happens, other factors like concentration and confidence are interfered with. If your organization for instance gets a scandal maybe for selling illegal goods, it’s advisable to take action instead of reacting to it. An immediate press conference could be held to give the side of the company’s story, instead of getting anxious or angry.

Get some support

Normally, it’s better to share an issue with someone other than keeping it to oneself. If you happen to feel stressed up, identify the best person to approach first. A fellow colleague here would be appropriate or an immediate supervisor.

Take A Deep Breath

If you’re feeling overwhelmed or tensed because of an issue, you need to clear your head. A few minutes of deep breathing will restore balance. “Simply inhale for five seconds, hold and exhale in equal counts through the nose,” says Melnick.  You can even go ahead and get some fresh air to cool down. This helps you calm down and be in a position to reason out with a sober mind.

Learn how to relax

Too much work without play makes Jack a dull boy. During lunch breaks join a friend out for lunch, stretch at your desks, engage in informal conversations or listen to music. Music is known to be a great stress reliever, one can plug in headphones to the computer and listen to soothing music. Most workaholics are very antisocial and get stressed up easily, which then makes them become arrogant and rude.

Eliminate Interruptions

Most people usually have much to do during the day; responding to emails, phone calls, pop-ins, instant messages, urgent deadlines and receiving visitors. You may not have control to neglect all these duties but you can control your response.  For instance, you can schedule different hours when to handle visitors. Eliminate those tasks that are not urgent or are irrelevant.

If you are a director or a manager, you can advise your personal assistant when you need to focus and therefore at that time he/she will put other things on hold for you.

Eat Right And Sleep Well

Eating badly will stress your system and you will not sleep enough as well.  Do not sleep so late and get up very early at the same time. Deficit of sleep deteriorates your energy level during the day, thus making you less productive.  Ensure that you don’t miss meals like lunch, the brain functions slower on empty stomachs, but again don’t eat too much for it calls in for laziness or even sleep.

Winding Up

Managers need to motivate their employees in their work places. There are professions such as medical practitioners whose duties are very demanding and always present. It is likely for such people to get stressed up because of too much work; attending to many patients and running numerous tests.

Once in a while, managers should hold end of year parties, organize for trips to celebrate their work. This gives doctors and nurses an opportunity to feel relaxed and rejuvenated. You notice that even when they return to work, they have so much energy and work to the best of their ability without having to be pushed.

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Business

The B2B Battlefield: How to Make Successful Corporate Sales

Jordan Stephanou

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So you’re running a start-up that targets corporate clients. All you need is a few corporate signatures on that paper, and all of a sudden you’ll have a sky-rocketing business with an exciting guaranteed revenue stream every month, right? Right… But it’s not quite that easy.

Maybe you decided against a B2C (Business to Consumer model) because the marketing spend to win over one consumer at a time was not worth it, or that the South African consumer market is not big enough in your industry, or that it’s better to get 10 paying corporates rather than a million paying individuals. You’re not alone, and you’re not wrong.

Both models have their major pros and their major cons. Trust me, I know. But here are some of the lessons I’ve had by pursuing the B2B model.

The pitch: Anything other than a resounding ‘yes’ is likely a ‘no’

First step is to get the pitch. There is a huge temptation to go about it as passively as possible, hoping that the deal will fall in your lap with a well written email. Reality is a little different however. To secure most pitches, a combination (or all) of in-person approach, phone call, linked-in message and email could be required. Once you’ve secured the pitch, book it in both parties’ calendars and hope that there’s no last minute cancellation. The exciting part awaits.

The sad fact of human nature is that people don’t always say what they mean, or mean what they say. Possibly it’s because we don’t like to hurt each other, or it’s because we avoid uncomfortable discussion as if it’s the plague.

Whatever the reason, it’s quite rare to receive “hard no’s”. The reality is that after a pitch, anything other than a resounding yes, or a “when can we start”, or “where can I sign?”, is likely to be a soft no; they have no interest in doing business with you. The entrepreneurial spirit is one that looks at the positive in everything, so it could be very dangerous for a glass half-full entrepreneur to receive a soft no, because this person will very much believe the deal is still alive.

Once again, trust me, I know. I recommend tempering the enthusiasm by looking out for any sign of an excuse during the pitch, and addressing it then and there. You know how hard you worked to get that meeting – so make sure you leave with no question unanswered, knowing that you did everything you could to win that business, or learnt everything you could to enhance your product, service or pitch to win future business. If you don’t get their business, it just means you didn’t get their business right now. Extract the positives and move forward.

1. Balance patience & momentum: They don’t operate like start-ups

It’s often said that a corporate is the most important thing to a startup, but a startup is far from the most important thing to a corporate.

As SMEs, we just have to accept that. Where we would respond to an email in a heartbeat, it may take our corporate contact 2 weeks to respond; especially if they are decision-maker. They don’t need our business, but we need theirs. As such, it’s important to remember when following up on a successful pitch that they are big, they are busy, and they have multiple balls being juggled at once. It’s likely that our proposition is the least important to them, and may be seen as a luxury.

Remember, they didn’t pursue you, you pursued them. So we have to be patient. But this is the difficult part; we have to balance patience with the desire to keep momentum. It’s an oft-said phrase that “time kills deals”. As start-ups, we need to be respectful that our prospective client is busy, but also very direct and honest with them in terms of our position and our goals and objectives.

If we are direct about when we want to conclude a deal and why, it could scare them away, or it could lead to them prioritizing the deal as a priority. Either way, it’s better to know where you stand rather than have something drag on in that mythical pipeline for months or years as false hope.

2. Their emails are not their priority

After the pitch, it’s easy to get in an unhealthy pattern. That pattern could look something like this: Send follow up documents directly after the pitch; hear nothing back from the prospective client; send a follow-up email the following week; hear nothing back; send another follow-up email the following week; hear nothing back; send another follow-up email the following week etc. into perpetuity until you go crazy and re-apply for your old job.

I have learnt that busy decision-makers in the corporate environment don’t just sit at their desk all day reading and responding to emails. They’re on the move, in important meeting after important meeting, flying to London followed by a quick trip to Doha and then 10 days in New York. They’re not setting the wheels in motion in response to your proposal in that spare 30 minutes in the airport.

As such, when they are available, you need their full attention and you need to get them to commit to the next step. Either a phone call or in-person visit is effective with this. Getting through to them and asking them the difficult questions about the next step is the only way to be top of mind, and to find out if they are serious about this deal or not.

From my lessons, I recommend emails as secondary to the phone call as a way of confirming what was discussed over the phone in terms of next steps.

3. Improve the product / service – become irresistible

With all else said, there is only one way to consistently increase chances of getting a deal over the line. That is, simply, have an incredible product or service that solves a real problem. If you have pitch after pitch where the response is luke-warm, you should ask them before leaving “what would this product have to do / look like for you to sign up right now?”.

Once you’ve had a few meetings like this, you will understand exactly what your market needs. If you build that product or service that the market craves, you’ll be turning away clients because the demand for your business will be so high. Become indispensable. Build something so good that your clients would be crazy to say no to.

4. Build a pipeline

Your business should never rely on one client saying yes. Putting too much emphasis on one deal will make you desperate, and desperation is the easiest way to scare someone away – relationship, business or anything else. Your market should be big enough that a rejection here and there is water under the bridge and simply a learning.

Closing one deal will provide a proof of concept and credibility that can be leveraged to close the next deal. Each subsequent client should, in theory, be easier to win than the previous one.

Finally, if the product or service is constantly being enhanced according to the market’s needs, if there are enough clients in the pipeline, and if the follow-ups after a great pitch are being done effectively, deals should go through systematically. At the end of the day, closing a deal shouldn’t feel like hard work. The best way to win business is by building a great business that solves real problems.

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Forums & Events

Mary Njoki to Speak During the 2019 SME Breakfast Forum

Kimani Patrick

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GlassHousePR MD, Mary Njoki, is set to speak at the revamped breakfast forum for SMEs on June 11th 2019.

The event, organised and hosted by Inversk Magazine, is a 4-hour learning and networking forum for senior business leaders including CEOs, CFOs, COOs, presidents, business owners, founders, managers and other executives.

The event’s theme is Business Scale Up and selected speakers will discuss and share their experience in setting openness and trust with employees, customers and other stakeholders in growing an enterprise.

Mary Njoki’s talk will majorly focus on creating, building and strengthening relationships through public relations. Her firm, GlassHousePR, is among the leading Public Relations firms in Kenya with a track record of driving desirable results for firms such as Facebook, Credit Bank, Dinara Developers, Viber, Bountiful safaris, Banda Homes among many others.

In addition to learning and listening to success stories on how companies have built trust, culture, sustainable innovation and reputation in their companies, participants attending #SMEBF2019 will be able to drill down into the key issues that are most relevant to their businesses leaving with tangible tools of business transformation.

Other speakers at the event include David Svarrer, an Enterprise Solutions Architect who will speak on Sustainable innovation and Scaling, and Muchiri Wambugu, the Popote Payments MD who will delve into Capital management and petty cash handling – The best practices to save your business both cash and time while maximizing profits.

Individual tickets are now selling at a discounted price of Ksh 3,500 through Mpesa Paybill: 650377 for A/C: SME Breakfast.

Marketing Opportunity

This forum presents a unique opportunity for brand positioning and communication that will enjoy optimal visibility before decision makers who have significant purchasing power and decision-making authority. Interested organizations and/or persons can reach Kimani Patrick (lead organizer) on 0710 254524 or kimani@inversk.co.ke. Inquiries to the event can also be directed to him through the same contact lines.

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Inversk Life

The creativity that M-Changa inspires

Matt Roberts

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Mon.28 Jan. Irene Akenga,

M-Changa is a fundraising platform that allows anyone to start a campaign within their network and beyond. Lets check in some of the successful stories within the platform.

GEORGE’S SPINAL SURGERY IN INDIA

(Above: Mr and Mrs Ambayo)

George Ambayo, born in the year 1952 is a loving husband to gospel songbird Florence Ambayo and father of two sons, Richard Oketch Otiang’a and Barnabas Yuka .

George has lived a happy and healthy life until mid-2018 when doctors diagnosed him with spondylosis and disc disease of the human spine (lower back) with maximal changes and neural compression at level L5-S1.

A compressed nerve by a prolapsed disc caused George to have leg weakness and problems related to urine and stools. As a retired accountant, he wasn’t able to come up with the funds needed to travel to India for spine surgery.

“By God’s grace when I was stuck in terms of getting the finances a good friend of mine, Joshua Ochieng introduced me to M-Changa. He told me M-Changa is a very effective organisation that can help you raise funds” – George Ambayo.

George set up a campaign on donations based crowdfunding platform M-Changa, managing to raise Ksh. 743,000 in just three weeks thanks to 235 friends, family members and well wishers who supported his campaign.

Thanks to Kenyan generosity, the funds raised enabled him to travel out to India on the 4th of November. He was taken to DELHI GURGAON hospital on the 8th of November to undergo a 6 hour successful spine surgery to remove two discs and replace them with artificial discs.Miraculously George was discharged and has been able to walk without a walking stick or wheel chair. To this day, George walks 45 minutes in the morning and 45 minutes in the evening as his physiotherapist instructed.“I want to say a big thank you to the 235 people who contributed to my fundraiser, I also want to thank the wonderful team at M-Changa who were so caring and supportive throughout the process” – George Ambayo

An unexpected side effect to his fundraising activity online is a raised social life, “I remember when I got back from India and I decided to send thank you messages to each and every person who had contributed to my M-Changa fundraiser and many people got back yet I didn’t even know them.”

“Fundraising can be a daunting task, especially for hard working members of society like George Ambayo. If anybody out there has a fundraising need – they should take advantage of fundraising platforms such as M-Changa to help them reach more people quickly – it can help them to quickly raise funds and prove their genuinity” – M-Changa contributor.

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